Accommodation
1 Are towels included with the accommodations?
Yes, each guest will be provided with one towel. Please note that for environmental reasons, we encourage guests to reuse their towels whenever possible.
2 What are the check-in and check-out times?
Guests are welcome to check in starting at 3:00 PM. The check-out time is 10:30 AM. Should you require an early check-in or a late check-out, please contact us in advance. We will do our best to accommodate your needs based on availability. Additional charges may apply.
3 Are extra beds or baby cribs available upon request?
Yes, we offer both extra beds and baby cribs, subject to availability and for an additional charge. Please inform us in advance if you require either, so we can make the necessary arrangements to ensure your comfort during your stay. For pricing and more details, please contact our team.
4 Is Wi-Fi available?
5 Are there accessibility features available for guests with disabilities?
We are committed to accommodating all guests, including those with disabilities. We kindly ask that you contact us before your arrival to discuss any specific needs you may have so we can make the necessary arrangements to enhance your comfort and convenience during your stay.
6 What are the breakfast service times?
Breakfast is served at the following locations and times:
Lantern Guesthouse: 7:30 AM to 9:30 AM
Lantern Stay: 7:30 AM to 9:30 AM
Lantern Apartments: 7:30 AM to 9:30 AM
Please note, breakfast is not served at Ta’ Joseph. Enjoy a variety of freshly prepared options to start your day at the locations where breakfast is available.
7 Are the rooms equipped with air conditioning and heating?
Yes, all of our rooms are equipped with both air conditioning and heating systems to ensure your comfort regardless of the season. Please note that some rooms feature coin-operated meters for these systems. We encourage you to check the room description or inquire at the reception for specific details.
8 Are group bookings or discounts available?
Yes, we provide special rates for group bookings and extended stays. Please contact us directly to discuss your specific needs, and we will be happy to provide a customised quote tailored to your requirements. Whether you are planning a corporate event, a family reunion, or a longer stay, we are here to make your booking process as smooth and economical as possible.
9 What types of payments are accepted?
We accept cash payments at all of our accommodations. Card payments are also welcome at all locations except for Ta’ Joseph. We strive to make the payment process convenient and flexible for all our guests. Please feel free to contact us if you have any specific payment queries.
10 Is a deposit required to secure a booking?
Yes, a deposit may be required to secure your booking. The specific amount and terms of the deposit will vary depending on the details of your reservation. Please refer to your booking confirmation or contact our reservations team for detailed information regarding the deposit requirements for your stay.
11 How do I make a reservation?
You can book directly through our website or call us. We are also available via email for any questions or additional information you might need before booking.
12 What is the policy for lost items?
We log and hold any items left behind for 30 days. If you believe you have left something behind, please contact us as soon as possible, and we will do our best to locate and return your items.
Payments
1 What types of payments are accepted?
We accept cash payments at all of our accommodations. Card payments are also welcome at all locations except for Ta’ Joseph. We strive to make the payment process convenient and flexible for all our guests. Please feel free to contact us if you have any specific payment queries.
2 Is a deposit required to secure a booking?
Yes, a deposit may be required to secure your booking. The specific amount and terms of the deposit will vary depending on the details of your reservation. Please refer to your booking confirmation or contact our reservations team for detailed information regarding the deposit requirements for your stay.
Services
1 Is there a luggage storage service available after check-out?
Yes, we are pleased to offer complimentary luggage storage services to our guests after check-out.
2 Are laundry services available for guests?
Yes, we offer laundry services upon request for our guests. For more information on options and pricing, please inquire at the reception.
3 Are car and scooter rental services available?
Yes, we offer both car and scooter rental services. For inquiries regarding pricing, available vehicle types, and the documents required for rental, please get in touch with us directly.
4 Can you accommodate special occasions like anniversaries or birthdays?
Absolutely! We love helping make your special occasions even more memorable. Please let us know in advance what you’re celebrating, and we can arrange for special amenities such as flowers, cakes, or champagne for an additional fee. Just contact us before your arrival to discuss your specific needs and preferences, and we will do our utmost to ensure a delightful celebration.
5 Is there daily housekeeping service?
Yes, we provide daily housekeeping services to ensure your room is clean and comfortable throughout your stay. If you prefer not to be disturbed, please let us know, and we will adjust our services accordingly.
Transport
1 Are airport taxi services available?
Yes, we can arrange taxi services to and from the airport at any time of day. Please note that this service incurs a separate charge. For more details or to schedule a taxi, please contact us directly.
2 What are the public transport options and schedules?
For convenient travel around the area, you can access ferry and bus services. The ferry schedule can be viewed on the Gozo Channel’s website at Gozo Channel Ferry Schedule. For bus timings, please visit the Malta Public Transport website at Malta Public Transport Timetables. These resources will provide you with up-to-date information to help plan your journeys effectively.